tag:blogger.com,1999:blog-3724081604445890368.post5544236042504377717..comments2022-10-25T05:00:22.855-04:00Comments on I WORK AT PENCILS: Pencils: The Buck Stops HereUnknownnoreply@blogger.comBlogger5125tag:blogger.com,1999:blog-3724081604445890368.post-14186567897352847852012-06-06T10:01:38.598-04:002012-06-06T10:01:38.598-04:00Every store has different managers with different ...Every store has different managers with different management styles (Due to moving around a lot I have worked for three different locations). The store I currently work for has a good management team. Our ops manager in particular is an obvious workaholic. She is always helping us out in every department. For example, last week she came in on her day off to help us get the store presentable for a corporate visit. I'm not a manager or a supervision (ie decision-maker), so I don't feel that handling unruly customer should be my responsibility, as I'm not the one making the decisions, just doing the work. Whenever a customer gets rude or demands things I can't do, I tell them to have a nice day and pass them off to a manager.<br /><br />And the managers usually give in to the customer's ridiculous demands for the sake of good CSAT numbers. Which is unfortunate because I feel like our store already bends over backwards to satisfy our customers. Try getting rude at a Target or a big-chain pharmacy, and Shaniqua behind the counter will put you in your place in a second.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3724081604445890368.post-69053905981453557192012-01-12T21:39:32.563-05:002012-01-12T21:39:32.563-05:00Well get ready for some more BS. In addition to &q...Well get ready for some more BS. In addition to "Cashier on deck" where O/S has to stop what they are doing to go ring, then get yelled at for not finishing the truck or not being on the floor or whatever, they are now rolling on "CPC on deck". <br /><br />So you will now be trained for CPC because Staples is losing sale in CPC. <br /><br />Customers want their business cards "in minutes" and the fact that Staples only provides enough payroll to staff the CPC with 1 person at any given hour has absolutely nothing to do with said "lost sales". <br /><br />In addition to being on register and furniture and cleaning the rest-rooms you will now be called to cover CPC, then get yelled at because the god-damned dated goods are all out of sorts.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3724081604445890368.post-9295518387684230662012-01-01T18:46:08.150-05:002012-01-01T18:46:08.150-05:00This story was funny. On cyber monday there was a ...This story was funny. On cyber monday there was a deal on a printer online for $69.99 and then the next day it was back to $99.99 so the lady called corporate demanding that she get it for $69.99. Corporate calls our store (have no idea why, maybe because the woman lives in that area but she never stepped foot in our store for that item). Then corporate asks us to tell the customer that she can't get it for that price and to explain why, since they already did and the customer is being stubborn. My manager responded by saying "How backwards is this company?" My CSL said "Corporate probably called our store so if the customer complains then she will be complaining about our store!"Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3724081604445890368.post-30325603122326334882011-12-30T15:52:37.731-05:002011-12-30T15:52:37.731-05:00This is the reason why employees go postalThis is the reason why employees go postalAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-3724081604445890368.post-83966834453695653792011-12-30T11:06:01.615-05:002011-12-30T11:06:01.615-05:00This is the sad fact about working in office suppl...This is the sad fact about working in office supply retail, no one not the other employees, management, nor customers are on your side. The policy is simply COVER YOUR ASS.<br /><br />Its amazing how stores are given limited quantities of hot items and than we run out, customers complain, and corporate gets pissed at us.Anonymousnoreply@blogger.com