My manager Matt prides himself in diagnosing customer's computer problems even before they reach the tech bench at Pencils. "See that guy walking in with his laptop? It's filled with porn and loaded with viruses," he proudly professed to me. Even though I have my CompTia A+ Certification (and Matt doesn't), he rarely lets me work on computers when we're both working the same shift. He usually parks his fat ass behind the bench and mindlessly watches the anti-virus software run while I'm either stacking toner cartridges or trying to keep customers from being ripped-off. On slow evenings when Matt is off, I usually cruise through the customer's hard drives looking for embarrassing photos they forgot to delete before they left off their computer for repair. Thankfully, nothing too bizarre has popped up. I requested a box of latex gloves and Lysol spray from the Kenn, the store manager, explaining that Matt told me there could be "fluids" all over the computers we get in for repair. He looked at me as if to say, "are you serious?" when I added, "You know what I'm talking about Kenn... I heard that you downloaded "Sorest Rump" last week and loved it.
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ReplyDeletei made my own blog about pencils
Hey, I had a similiar situation at Pencils. I am a female technician there the ERT (Easy Resident Tech)and a gentleman came in with porn all over the PC. He requested that we back up his porn before we restored the PC. Miraculously, the other "technicians" that work in the store knew how to do a data backup and a system restore. Mind you they never knew how to "fix" computers before. I couldn't believe my eyes when I saw that the PC was ready the next day for the customer to pickup!!!!
ReplyDeleteWait wait.... Matt "parked it" behind the bench? You guys have chairs at your Tech area? I have to stand all the damn time because at my store sitting is the equivalent of Satanic rituals.
ReplyDelete