Monday, June 20, 2011

My Cart Runneth Over... Not.

I got a pep talk from my manager Matt yesterday. For some unknown reason he thought I would be interested in "going over the numbers" and where I could improve the store's ranking. "Mitch, we loose money on every computer and printer that goes out the door that doesn't have an ESP (extended service plan), software, ink, paper or anything else in the basket." I guess he couldn't tell from the expression on my face that I couldn't give a rat's ass. About ten minutes later a couple came in and asked me, "What is the cheapest printer you have?" I pointed them towards an HP that was on sale for $49. I asked them if they needed an extra black ink cartridge and they said no. As I was ringing out the sale, Matt looked over at me from behind the tech bench and gave me a thumbs up. When I returned to the tech counter Matt, with a shit-eating grin on his face, asked me if I sold them the ESP. "Why the hell would anyone pay an additional $15 on a $49 throw-away printer?" I responded. I also neglected to tell him I refuse to even mention the ESP to customers, it's a total rip-off. I later noticed that my work schedule for next week was cut to 5 hours.

2 comments:

  1. Mitch, you inspire us all! Fuck these managers and corporate douchebags. Good things will surely come your way.

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