Here is a great story. I have worked for Pencils for a long time. Of course, I work in office supplies, which means I also work in furniture, office equipment, cashier, copy center and every thing else because I have to. Too bad the other departments don't have to do the same. So on Wednesday Dec 27th, an old man comes into the store and says that the chair he is looking at right now was on sale last week for 99.99, original price is 149.99 and that he wants the chair for the sale price even though it isn't on sale anymore. I explained that our sales run from Sunday to Saturday and that if it isn't on sale anymore, he wouldn't get it for the sale price since we don't backdate sale prices. I asked why he didn't buy it when it was on sale last week and his response was that he didn't feel like buying it then because his son was out of town and it was for him for Christmas. But now his son is in town and he wants THAT CHAIR AND THE SALE PRICE FOR LAST WEEK. Again I reminded him that the sale was over and it was back to full price. So the arrogant ass tells me that he has been a long time customer of Staples and that he wants to see my manager RIGHT NOW BECAUSE HE DOESN'T WANT TO PAY FULL PRICE and he doesn't want to talk to me anymore. So of course, I responded that I'll get the manager for him but the sale is over, for the third time. I go tell my Ops Manager about the situation and he tells me to handle it. I told him how the customer demanded he talk to a manager and didn't want to deal with me anymore. The manager again pawns the guy off on me and I responded that the customer demands he talk to a manager. so the manager finally leaves the office and I'm walking him to the customer. He tells me to go check for the chair so I do and we have 3. I get one down and bring it out and the manager says " I'll take it from here" and wheels it away saying that he is sorry for the inconvenience. Not 2 weeks ago, the company screwed up and released a coupon for $90 off of a massage chair, which was already on sale for 99.99. This bitch blew a gasket telling me that we have to honor the coupon because we issued it and she wants the chair for 9.99 after the coupon. I told this situation to my GM and he did the same thing... YOU handle her. These are managers making a minimum of 50k per year and are afraid to talk to customers unless they have great curves and slinky dresses on. My advise to anyone looking to get a great deal. Next time something WAS ON SALE AND YOU WANT IT FOR THE SALE PRICE WHEN THE SALE IS OVER, just bust the manager's balls until you get your way and if they still don't give it to you, remind them that you are a long time customer, threaten to take your business elsewhere and then ask for the OFFICE OF THE PRESIDENT'S NUMBER. Guaranteed you will get your way.