No sooner than my boss, Matt, finished royally reaming me out for not selling an ESP (extended service plan), a customer walked up to me and asked if Pencils carried replacement chargers for a laptop. He was quite dapper in appearance, and I pegged him for either an educator or a psychologist. Feeling a bit revengeful for that little "talking to" I had just endured, I informed him that he could get ripped-off for $100 at Pencils, or buy the same charger online at Amazon or at FompUSA down the road for $39. He said he wasn't familiar with the area, and could I give him directions to FompUSA. Since he obviously wasn't a local yokel, I continued the conversation by asking him where he was from. "I'm the Administrator for the Division of Mental Health for the state prison system and work out of state capital," he replied. Now, I couldn't resist. I then said, "Let me ask you a hypothetical question... if I was to come to work one day with an AK-47 and start blowing people away, would you feel my actions would be justified considering the mental stress inflicted on employees here to sell extended service plans?" I detected a slight expression of "are you serious", but the gentleman offered this advise: "You seem like an honest fellow, and you may benefit from counseling. Otherwise I might suggest speaking with your boss to resolve your issues before they get out of hand." I thanked him for his advise and later told Matt that maybe one reason I can't sell Extended Service Plans is because I'm just too stupid. I then asked Matt if he knew where I could buy ammo for my AK-47.